Values
Our
Integrity
Aviator strives to embody integrity as defined by the United States Merchant Marine Academy, alma mater of our CEO: “acta non verba” which translates to “deeds not words.” This means Aviator Hydrovac will always follow through on what we promise, even when no one is watching.
Respect
Aviator strives to not only respect the needs of our customers and employees, but also respect the means in which the work is done. From protecting our people and those around us to protecting the environment, Aviator strives to set the standard for how hydrovac work is done, now and in the future.
Humility
Aviator does not intend to become the largest hydrovac provider in the world. Rather, we intend to never outgrow our quality of service. We intend to never outgrow the ability to provide our employees with a fair share of the business. We intend to never become greedy enough to sacrifice any of our core values for financial gain.
Approach
Our
Timely Response
Any phone call or email will be responded to in an hour or less. As soon as humanly possible, a quote and estimated time of completion will be provided. Any hurdles will be presented along with possible solutions. We strive to be an asset to any project we are fortunate enough to work on.
Efficient Service
All permitting and job-specific job training will be handled internally. If any third-party services are required related to the hydrovac work to be performed, we can quote and provide those services with reasonable pass-through rates. Disposition and water will be located with productivity in mind. All operators will be well trained and professional and work with urgency.
Guaranteed Results
At the completion of every project, management will follow up to ensure satisfaction. Our goal with every project is to provide superior service at a reasonable rate. If you believe we have come short in either of these areas, we will happily have a conversation with you to make it right.